Best Price Guarantee
What does the best price guarantee mean?
www.eljardi.com shows you the best you can find on-line. We offer, in cases where a lower on-line rate with the same reservation conditions is found (specified in Terms and Conditions), this lower price plus a 10% discount.
In order to be eligible for our Best Price Guarantee, the difference in prices must be greater than 5€. Differences below this amount will not be considered. Best Price Guarantee claims can only be submitted by the booker (the person who made the reservation, who may also be the guest). No claims can be submitted by anyone else on behalf of the guest listed in the reservation.
How does it work?
Prior to booking:
- If you find a lower online net price (without VAT and other taxes) with the same conditions as el Jardí, and in the same currency on a different website, send us the link via mail to reservations@eljardi.com.
- Our Front-Desk will check the rate and conditions you provide instantly.
- Once we check that the lower rate on the other website complies with the Terms and Conditions, we will send you an email confirmation of the reservation, which will have the lower net rate plus an additional 10% discount.
- If the rate mentioned does not meet the necessary Terms and Conditions and is therefore not accepted by el Jardí, we will send you an email justifying our answer.
Until 24 hours after you booked:
- Make a booking on www.eljardi.com
- If you find a lower online net price (without VAT and other taxes) with the same conditions as el Jardí and in the same currency on a different website within 24 hours after the reservation date at el Jardí, prepare an e-mail with all the information. The Best Price Guarantee does not apply to reservations made within 48 hours of the arrival date.
- Send it to reservations@eljardi.com. We recommend that you attach a “screenshot” of the web page that shows the lower price (press the key “Impr.Pant/Petsis” or “Prtsc key” or “Command Shift-4” and paste).
- You will receive a response from el Jardí within a maximum of 2 business days.
- Once we check that the lower rate on the other website complies with the Terms and Conditions, we will send you an email confirmation of the new reservation, which will have the lower net rate plus an additional 10% discount.
- If the application does not meet the necessary Terms and Conditions and is therefore not accepted by el Jardí, we will send you an email justifying our answer.
Terms and Conditions
Client should have a booking confirmation made through www.eljardi.com or should provide el Jardí with a link to the lower rate from a different online site prior to the booking.
The online net rate found on another website needs to comply with the following conditions with regard to the el Jardí best available net rate:
- Same type of room
- Same dates of stay
- Same sales conditions such as the cancellation conditions, prepayment conditions, and possible changes to be made in the reservation, etc.
- Same number of guests
- Same currency
Rate must be available to the general public and to be verified through el Jardí administration.
Rate must be available and bookable.
Rates which will not be applicable for the Best Price Guarantee
Non public rates (e.g. negotiated rates, group rates, company rates,..etc).
Rates from opaque on-line pages (web pages that do not identify the name of the hotel, the exact address, or the availability of the room until the payment of the reservation is made.
Rates offered in promotional packages.
Rates with failures, errors, or technical difficulties on the Web Page when the reservation is made.
Variations of the rates due to fluctuations and/or differences in the currency exchange.
Off-line rates.
Rates corresponding to pages that offer bank cheques as a payment method.
Other Conditions
El Jardí will not be responsible for any penalties costs or fees related to the cancellation policies of other Web Pages.
Best Price Guarantee will be applied to the total final price of the stay and not on each individual night.
El Jardí reserves the right to modify or cancel the Terms and Conditions shown on the Website at any time.
If you have any questions about the Best Price Guarantee, please contact us by email: reservations@eljardi.com
